98pkr Privacy Policy — How We Collect, Use & Protect Your Data

1.1 98pkr ("we", "our", "us") is committed to protecting and respecting the privacy of all individuals who use the 98pkr website and associated services (collectively, the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from users, or that users provide to us, will be processed.

1.2 This Policy applies to all registered users of the 98pkr Platform, including players based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and all other locations in Pakistan who access the Platform.

1.3 Please read this Policy carefully. If you do not agree with the practices described in this Policy, you should not use the 98pkr Platform. If you have any questions, contact us at [email protected].

2.1 We collect the following categories of personal data in connection with your use of the 98pkr Platform:

2.2 We do not collect special category data (such as health, biometric, or political data) unless specifically required for responsible gaming assessments with your explicit consent.

3.1 98pkr uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 98pkr account and verify your identity.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other accepted methods.
• KYC & fraud prevention: To verify your age (18+), identity, and payment method ownership, and to detect and prevent fraudulent or suspicious activity.
• Platform delivery: To provide you with access to betting markets, casino games, and other Platform features.
• Customer support: To respond to your queries, complaints, and support requests.
• Regulatory compliance: To meet our obligations under applicable anti-money laundering rules, record-keeping requirements, and any lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor account activity for signs of problem gambling and to administer deposit limits, self-exclusion, and other responsible gaming tools.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have not opted out of such communications.
• Platform improvement: To analyse usage patterns and improve the 98pkr Platform experience for Pakistani players.

4.1 We process your personal data on one or more of the following legal bases:

• Contract performance: Processing necessary to fulfil the account agreement between you and 98pkr, including processing transactions and providing Platform services.
• Legal obligation: Processing required to comply with applicable law, including KYC, AML, and record-retention obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time through your account settings.

5.1 98pkr does not sell or rent your personal data to third parties for their own commercial purposes.

5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, banking partners, and card networks, to process your PKR deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist in verifying your CNIC and other identity documents.
• Game providers: Casino game studios may receive anonymised session data for game performance and fairness monitoring purposes. No identifiable personal data is shared without necessity.
• Legal and regulatory authorities: We will disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law or valid legal process.
• IT and hosting providers: Service providers who support the technical infrastructure of the 98pkr Platform, under strict data processing agreements.

5.3 Any third parties who process your data on our behalf are contractually bound to handle it in accordance with applicable data protection standards and to use it only for the specified purpose.

6.1 The 98pkr Platform uses cookies and similar tracking technologies to support platform functionality, analyse user behaviour, and improve the player experience.

6.2 We use the following types of cookies:

• Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data is aggregated and not linked to your personal identity.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. You may opt out of these through your browser settings or account preferences.

6.3 Most web browsers allow you to control and delete cookies through browser settings. Please be aware that disabling essential cookies will affect Platform functionality, including the ability to stay logged in to your 98pkr account.

7.1 98pkr implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.

7.2 These measures include, but are not limited to: HTTPS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel, SMS-based two-factor verification for account access from unrecognised devices, and regular security reviews.

7.3 While we take the security of your data seriously, no data transmission over the internet or storage system can be guaranteed as 100% secure. You are responsible for keeping your 98pkr login credentials confidential. If you believe your account has been compromised, contact support immediately.

8.1 We retain your personal data for as long as your 98pkr account is active. Following account closure, we retain certain categories of personal data for a period required by applicable legal and regulatory obligations — typically a minimum of five (5) years for financial and identity records, to comply with anti-money laundering and record-keeping requirements.

8.2 Data used solely for marketing purposes will be deleted or anonymised promptly following your opt-out or account closure, whichever occurs first.

8.3 Transaction logs, KYC documents, and support correspondence are retained for the legally required minimum period and then securely destroyed.

9.1 Subject to applicable law, you have the following rights in relation to the personal data 98pkr holds about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no legal obligation for us to retain it.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

9.2 To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically no longer than 30 days. We may need to verify your identity before fulfilling a data request.

10.1 The 98pkr Platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18 years of age. If we become aware that a user is under 18, the account will be suspended immediately and any personal data collected will be deleted in accordance with our data retention procedures.

10.2 If you believe that a person under 18 has registered an account on the 98pkr Platform, please contact us at [email protected] so we can investigate and take appropriate action.

11.1 The personal data of 98pkr players may be transferred to and processed in countries outside Pakistan, for example where our payment processing partners, KYC providers, or cloud infrastructure are located.

11.2 Where personal data is transferred outside Pakistan, we take steps to ensure that appropriate contractual safeguards are in place to protect your data, consistent with applicable data protection obligations. This may include standard contractual clauses or equivalent mechanisms.

12.1 98pkr reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the mobile number or email address on file prior to the changes taking effect, where practicable.

12.2 The date of the most recent revision of this Policy is displayed at the top of this page. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

12.3 We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

13.1 If you have any questions, concerns, or requests related to this Privacy Policy or the personal data 98pkr holds about you, please contact our support team.

13.2 Support email (plain text — not a clickable link): [email protected]

13.3 Please include your registered account username and a clear description of your request or concern. We aim to respond to all privacy-related enquiries within 30 days.

13.4 For disputes that cannot be resolved through direct contact with 98pkr, you may have the right to lodge a complaint with the relevant data protection or regulatory authority applicable in your jurisdiction.